Role: Client Services Administrator (Stratford Upon Avon)

Client Services Administrator


Job Title: Client Services Administrator

Location: Stratford-Upon-Avon

Salary & Benefits: Competitive salary (depending on experience)

Holiday Entitlement: 27 days + 3 bank holidays


Who are we


The Zinc Group are an award winning financial services company. We are currently recruiting a Client Services Administrator to join our ever-expanding operation.


The role


The successful candidates will deal with client queries, loading new business and producing both internal and external MI. Ensuring that best standard practices are maintained and that compliance and regulatory standards are met throughout the business.


Your main responsibilities will include:


  • Acting as a central point of contact for all clients and responding to all client queries;
  • Loading all new business files (including interface files);
  • Producing and distributing client update files (such as status updates, payment reports, address updates, etc.);
  • Processing inbound update files (such as status updates, closure requests, address updates, etc.);
  • Producing and distributing client MI in formats requested or signed off by clients;
  • Producing and distributing monthly client MI packs.


Essential Skills/Experience:


  • Strong communication skills and have the ability to problem solve quickly and effectively;
  • Organised individual that is able to prioritise workload effectively;
  • Excellent IT skills, including Microsoft Office;
  • Great written and verbal communication skills;
  • Confident and ‘can-do’ approach to work;
  • Strong knowledge and experience of working within the financial services industry.


What we can offer you


In return our company can offer you the opportunity to work in a fast-paced and supportive environment with comprehensive and ongoing training. We offer the opportunity for progression and a career path to applicants who are enthusiastic with a positive attitude. In addition to your salary we also offer a refer a friend scheme (earn £250 for each person you refer), fantastic development opportunities and a holiday entitlement of 27 days, plus 3 bank holidays.


How to apply


If you are interested in the role please send your up to date CV to