ZINC Launches "E" SOLUTIONS the next step in CUSTOMER SERVICE and TREATING CUSTOMERS FAIRLY.

The Zinc Group are pleased to announce the next step in their continued push to achieve the ultimate of “Treating all their Customers Fairly” by launching “E” Solutions.

Zinc appreciate in today’s environment, our customers prefer to deal with their finances in their own time and a time convenient to them. Telephony is now not the most effective way for them to communicate. We have developed and now launched the new Zinc self service centre at www.wewanttosayyes.co.uk This allows our customers to deal with their account and finances through the use of our bespoke interaction portal.

The new portal allows communication through a number of channels which will facilitate our customer’s requirements alongside a number of tools to help them make the correct decisions, they can use:

  • Direct communication through the portal
  • E Mail
  • Text
  • Skype
  • Zinc Chat
  • Telephony

If you are a customer of Zinc clients then you are our priority, please visit the centre at www.wewanttosayyes.co.uk and have peace of mind. We are here to help and assist you.

Zinc are delighted to have received an acknowledgement of this new centre by receiving a finalists nomination in the upcoming Credit Today Awards in May 2013, for the category of “Best Use of Technology” 

 
Treating customers fairly, what does it actually mean?

At the Zinc Group “Treating Customers Fairly“ is very simple, it is described in the ethos of our business as “It is our responsibility to help and assist our customers to find the most appropriate solution to their current financial problems, and offer the best resolution to our customers needs” which in turn will benefit our clients and ourselves. Read more...
 

Contact Information

Monday - Thursday: 08:30am to 08:00pm
Friday: 08:30am to 04:00pm
Saturday: 09:00am to 12:30pm

Telephone (Glasgow): 0330 1000 850
Telephone (Stratford): 0330 1000 860
Fax:0330 1000 851

The Zinc Group (Glasgow Office)

Sun House
58 West Regent Street
Glasgow
G2 2QZ
United Kingdom

The Zinc Group (Stratford Office)

52 Cygnet Court
Timothy’s Bridge Road
Stratford Upon Avon
CV37 9NW
United Kingdom

The Zinc Group Limited is a Registered Company in England and Wales

Registered Office: 52 Cygnet Court, Stratford upon Avon CV37 9NW. Registration Number: 06771789

Complete Credit Consultancy Limited is a Registered Company in England and Wales

Registered Office: 52 Cygnet Court, Stratford upon Avon CV37 9NW. Registration Number: 06450797

Authorised and Regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006).