Service Offerings and Capabilities

Slide 1
Digital Innovation

Digital Operations – Digital by design operational delivery and operating model, supported with best-in-class telephony-based services.
Self-Service – Customers have the ability to self-serve via our customer portals, check account details, set up payment plans and see available options for help and support.
Omni-channel – Truly multi-channel, Zinc develops its own digital channel assets that put the interaction choice in the hands of customers.
Specialist Platform – Zinc operates its own in-house customer management platform, allowing us to adapt to our client needs and better serve customers.

Slide 2
Learning and Development & Quality

Zinc Academy Training – We have invested in a fully in-house training and development wing, located in both offices across the UK, and our trainers are among the most experienced in our sector.

Specialist Training – Our teams receive specific training on product knowledge, regulatory requirements, as well as ongoing annual training events. We have developed our online Zinc Academy to support our L&D team in creating additional modules to allow our people the chance to work on self-development as well as complete certain refresher training in their own time.

Quality Assurance – To ensure a consistent service delivered to the highest of standards, Zinc has a dedicated independent team to oversee quality assurance, conducting call and account audits on a monthly basis.

Slide 3
Compliance & Regulatory

CEO Oversight – Zinc operates to a three line of defence model: front line controls and oversight, Compliance, and Internal Audit. Internal audit reports directly to the CEO, ensuring no inter-departmental bleed.

Regulatory Expertise – Interpretation and guidance on industry relevant regulation, conduct risk and compliance, working closely with professional standards organisations.

Advisory – working with organisations to ensure a joined-up customer experience from on boarding and fulfilment to retention and collections.

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Sectors we work in

Banking

How we serve this sector

Collections & Recoveries
Business Processing
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Telecoms

How we serve this sector

Collections & Recoveries
Customer Service Business Processing
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Utilities

How we serve this sector

Collections & Recoveries
Customer Service Business Processing
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Customer Service

How we serve this sector

Customer Service
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Corporate

How we serve this sector

Collections & Recoveries
Business Processing
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Total Staff

0

Years Trading

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Countries Served