Welcome to the Zinc News Room where you will find all the very latest press releases and articles from our PR team, make sure you come back again soon so you don’t miss out on any exciting updates and events.
Maximising Customer Engagement with Digital Technology, these are the words we use to describe how we do things at the Zinc Group, says Dougie McManus CEO and founding director of the Zinc Group Ltd.
Zinc Staff Raise over £3,000.00 for Macmillan: As a company we are have always been very proud of the men and woman who work with and for us. So it is with great pride that we share the recent success of a Macmillan coffee morning which was organised by staff at both our Glasgow offices and Stratford upon Avon; which resulted in an amazing £3,244.38 being raised at two coffee mornings
The Zinc Group Rewarded for Exceptional Work in BPO & Customer Service As 2016 draws to a close on what has been a dramatic year in the UK and around the world, the Zinc Group Ltd have once again reaped the rewards from keeping a cool head and staying focussed on what’s important, the customer journey and experience.
The Zinc Group Ltd is delighted to announce the appointment of Martin Sheppard as the new Head of Business Development for the group. Martin has over 25 years of experience in the financial services sector and joins Zinc from arvato Financial Solutions.
The Zinc Group has now completed its planned move into new and expanded offices both north and south of the border, due to rapid growth of its core business Zinc took the decision to expand both its consumer and commercial business premises, as part of a wider plan to further upgrade its capabilities across the board.
Zinc Group achieves a 37% increase in contact rates by innovatively using GB Accelerator e-Trace at the front and back end of their processes for fast, responsible tracing of debtors.
Compliance and Close Customer Communications” Enghouse Interactive Helps Zinc Group Achieve Collections Success
Zincology, the next generation in customer understanding, Zincology – the art of understanding your customers’ needs without directly asking – can prove to be an important step forward for the industry.
ARE YOU DOING MORE WITH LESS? Against a back drop of tight budgets, Zinc Group is working with the public sector to take away the burden of debt collection
‘E’ SOLUTIONS: the next step in customer service and treating customers fairly; award-winning Zinc Group announces the next step in its continued push to achieve the ultimate towards ‘treating all customers fairly
Web-based live support presents another opportunity to open the door for distressed customers to reach out to responsible debt collection agencies
Best Use of Technology Winners Third Party Supplier, The Zinc Group with WeWantToSayYes the self help customer portal
Zinc buys JB Debt Recovery; Debt collection agency Zinc Group has acquired Glasgow-based JB Debt Recovery, it has been confirmed.
If you are unhappy with any aspect of the service that you have received from the Zinc Group our complaints process is explained here