Who we are

1

“Zinc Group are customer experience [CX] led experts in collections and recoveries and our aim is to assist our clients to become more effective at providing a positive customer experience whilst engaged in collections and recoveries activities”

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At the Zinc Group, we have the ability to design and deliver services which are optimised to ensure quality customer experience, whilst also ensuring that collections and recoveries are performing at increased levels of success. Our desire is to be the service provider of choice that serves as the foundation on which services relating to excellent customer services and seamless financial transactions are built.

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We deliver our range of services using leading edge credit and customer service management solutions, ensuring that our clients are dealing with certainties and peace of mind when placing their customers into our care. We are recognised within our sector as a leader of innovative solutions with particular emphasis on the development and deployment of digital and omni channel propositions, which are designed with both customer experience and performance in mind.

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We operate from two UK locations, with our Scotland operations being located in central Glasgow and our office in central England being located in Stratford upon Avon, both serving our clients who are based UK and globally.

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Meet The Board

Dougie McManus
CEO

Dougie set up the business in December 2008. He has been in the Credit Industry for over 40 years, previously owning/selling debt recovery businesses. Since forming Zinc he has driven the business forward harnessing his industry experience to develop Zinc into a leading provider of cash management solutions.

Jim Aitken
Group Director

Jim set up the business alongside Dougie in 2008, and has over 30 years experience within the Credit Industry. Jim led the development of the CRM system and oversaw the implementation of associated technology in Zinc. Prior to that he has been involved in running several credit management businesses within the UK.

Craig Proctor
Group Director

Craig has worked in the Credit Industry for over 40 years. Prior to joining Zinc he held a UK CEO position with one of Europe’s largest DCA’s, having previously had Director roles with Experian & an American owned financial services company. Craig holds FCICM status with the Institute of Credit Management.

Chris Hague
Managing Director

Chris joined Zinc in May 2018 and has been in the Credit Industry for over 20 years.  He was previously joint leader of the UK arm of global debt purchaser PRA Group. Prior to this Chris held a variety of roles in global banking groups: MBNA (Bank of America), M&S Bank (HSBC) and Citi Group, covering collections and recoveries leadership, outsourcing, business transformation, and operational strategy and analytics.

Sectors we work in

Banking

How we serve this sector

Collections & Recoveries
Business Processing
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Telecoms

How we serve this sector

Collections & Recoveries
Customer Service Business Processing
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Utilities

How we serve this sector

Collections & Recoveries
Customer Service Business Processing
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Customer Service

How we serve this sector

Customer Service
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Corporate

How we serve this sector

Collections & Recoveries
Business Processing
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Total Staff

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Years Trading

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Countries Served