Our Solutions

Customer Self Service
Self-Service Solutions

We offer customers the ability to self-service their account online, via a secure customer portal, where they can undertake a variety of actions. Controls can be set at an account or a client level, customers can check their balance, make a payment, undertake a financial review, check their current arrangement or update their details

Digital Customer Service
Digital Customer Service

Our digital capabilities allow us to offer customers a wide variety of ways to interact with us as well as offering extensive MI and quality assurance tools. Customers can contact us via our omni channel routes, using two-way SMS, email, and web chat, as well as leverage our out of hours chat bot. Our digital voice capabilities offer an advanced dialler capability which incorporates voice recognition technology for QA and training purposes

BPO
Business Process Solutions

As part of our solutions, we have both the capability and experience to work with clients via business process outsourcing, delivering both front end customer engagement acting under our client’s brand umbrella as well as providing back-office functions which are key to enhanced customer experience.

Vulnerable Customer
Vulnerable Customer Solutions

The challenges facing many customers in today’s world are vast and often complicated, causing a rise in the number of customers who are falling into a “Vulnerable” category. Zinc's “Safe-Harbour” brand is a standalone unit dedicated to assisting customers who have fallen into this particular set of circumstances

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Sectors we work in

Banking

How we serve this sector

Collections & Recoveries
Business Processing
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Telecoms

How we serve this sector

Collections & Recoveries
Customer Service Business Processing
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Utilities

How we serve this sector

Collections & Recoveries
Customer Service Business Processing
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Customer Service

How we serve this sector

Customer Service
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Corporate

How we serve this sector

Collections & Recoveries
Business Processing
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Total Staff

0

Years Trading

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Countries Served