Who we are

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“Zinc Group are customer experience [CX] led experts in collections and recoveries and our aim is to assist our clients to become more effective at providing a positive customer experience whilst engaged in collections and recoveries activities”

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Meet The Board

Dougie McManus
CEO

Dougie set up the business in December 2008. He has been in the Credit Industry for over 40 years, previously owning/selling debt recovery businesses. Since forming Zinc he has driven the business forward harnessing his industry experience to develop Zinc into a leading provider of cash management solutions.

Jim Aitken
Group Director

Jim set up the business alongside Dougie in 2008, and has over 30 years experience within the Credit Industry. Jim led the development of the CRM system and oversaw the implementation of associated technology in Zinc. Prior to that he has been involved in running several credit management businesses within the UK.

Sectors we work in

Banking

How we serve this sector

Collections & Recoveries
Business Processing
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Telecoms

How we serve this sector

Collections & Recoveries
Customer Service Business Processing
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Utilities

How we serve this sector

Collections & Recoveries
Customer Service Business Processing
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Customer Service

How we serve this sector

Customer Service
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Corporate

How we serve this sector

Collections & Recoveries
Business Processing
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Total Staff

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Years Trading

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Countries Served