“Zinc Group are customer experience [CX] led experts in collections and recoveries and our aim is to assist our clients to become more effective at providing a positive customer experience whilst engaged in collections and recoveries activities”




“Zinc Group are customer experience [CX] led experts in collections and recoveries and our aim is to assist our clients to become more effective at providing a positive customer experience whilst engaged in collections and recoveries activities”
At the Zinc Group, we have the ability to design and deliver services which are optimised to ensure quality customer experience, whilst also ensuring that collections and recoveries are performing at increased levels of success. Our desire is to be the service provider of choice that serves as the foundation on which services relating to excellent customer services and seamless financial transactions are built.
We deliver our range of services using leading edge credit and customer service management solutions, ensuring that our clients are dealing with certainties and peace of mind when placing their customers into our care. We are recognised within our sector as a leader of innovative solutions with particular emphasis on the development and deployment of digital and omni channel propositions, which are designed with both customer experience and performance in mind.
We operate from two UK locations, with our Scotland operations being located in central Glasgow and our office in central England being located in Stratford upon Avon, both serving our clients who are based UK and globally.
Dougie set up the business in December 2008. He has been in the Credit Industry for over 40 years, previously owning/selling debt recovery businesses. Since forming Zinc he has driven the business forward harnessing his industry experience to develop Zinc into a leading provider of cash management solutions.
Jim set up the business alongside Dougie in 2008, and has over 30 years experience within the Credit Industry. Jim led the development of the CRM system and oversaw the implementation of associated technology in Zinc. Prior to that he has been involved in running several credit management businesses within the UK.
The Zinc Group
Bridgeway House, Bridgeway, Stratford Upon Avon CV37 6YX
United Kingdom
The Zinc Group Limited is a Registered Company in England and Wales.
Registered address: Bridgeway House, Bridgeway, Stratford Upon Avon CV37 6YX, Registration number: 06771789
Complete Credit Consultancy Limited (Part of the Zinc Group Limited) is Authorised and Regulated by the Financial Conduct Authority for the recovery of debts due under a credit agreement
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