Customer Service Advisor (Inbound – Work from Home)

Job Overview

Contract: Part-time permanent contract – 20 hours per week

Shifts: Flexible shifts to match business requirements (e.g., 10am – 2pm) between the hours of 8am – 6pm from Monday to Friday and 9am – 12pm on Saturday, but agreed with you before starting

Salary: £11.14 per worked hour with a yearly salary of £20,000.00 (pro-rata) per annum

Location: A choice between full-time working from home or hybrid working between your home and either our Glasgow or Stratford-upon-Avon office

Training: 3-week online comprehensive training – full attendance required.

All equipment provided

Potential for training from the office if preferred

Additional access to online Zinc Learning Academy to allow self-development

Holidays: 30 days including bank holidays (depending on days worked), increasing 1 day per year of service for the first 5 years

About The Zinc Group

The Zinc Group are a multi award-winning financial services company working with some of the largest UK and global businesses across industries such as banking and finance, telecommunications, utilities and healthcare, providing customer services and collections for nearly 14 years. In late 2021, we took on another 2 high street banking clients and continue to grow year on year. We look for motivated individuals who want the opportunity to develop their skills, be rewarded for doing a great job, and to be part of the Zinc family.

Don’t believe us? Here are a sample of quotes from our latest Employee Engagement Survey:

‘The management are really approachable – they are always on hand to support/encourage you to grow and take time to get to know you personally.’

‘At Zinc, it’s a really friendly family environment on the team you are working, plus you get to know other members on your floor really quickly too.’

‘It’s great that from day one you have a go-to person; you are fully supported through your induction trainer as well as an Engagement manager throughout the whole of your probation period.’

‘Refresher training is regular to allow anyone at Zinc to keep their knowledge within the industry up to date which is great for confidence.’

‘The senior management know who you are and actually speak to you. When you do well you also get praise which is a real boost.’

The role

We’re looking for people to work within our amazing Operations team who can:

· Deliver our customers a great experience

· Build meaningful relationships and provide tailored solutions

· Have great verbal and written communication skills

· Confidently and empathetically handle challenging conversations

· Are motivated by target driven environments

Your day-to-day responsibilities will include:

· Taking inbound calls to assist our clients’ customers in dealing with and paying off their outstanding debt

· Managing the customer database through ensuring that the account notes are kept up-to-date after each call

· Delivering a high-quality service where treating customers fairly is at the forefront

· Complying with our compliance and regulatory requirements

What we can offer you – we want you to succeed, grow your career and enjoy it!

· The opportunity to work in a supportive environment, with comprehensive and ongoing training

· Our Employee Engagement Manager will be there to listen and support you throughout your career

· Opportunity for progression and a career path to enthusiastic applicants with a positive attitude

· Quarterly recognition scheme

· Huge annual prize draw with a holiday giveaway

· Length of service awards

· An Employee Benefits Platform with access to a wide range of offers across hundreds of retailers

· Annual Christmas party at our Glasgow or Stratford-upon-Avon site.

· ‘Refer a Friend’ programme (earn £250 for each person you refer)

Equal opportunities

The Zinc Group is committed to fostering a diverse workplace and is proud to be an equal opportunities employer – applications are welcomed from all suitably qualified applicants