Founded in 2008, Zinc Group is a UK-based credit control, recoveries management, and business process outsourcing company operating in both the B2B and B2C markets with offices in Glasgow and Stratford-upon-Avon. Its focus is on understanding its clients’ needs and delivering innovative solutions that help build success both for them and for their customers.
Currently Zinc employs over 220 FTE with a capacity to expand to 330 FTE across both of its extensive sites in Glasgow and Stratford upon Avon to accommodate further capacity.
Widely regarded as a leader when it comes to innovation and the use of new technologies Zinc has established itself as a market leader while maintaining its independence from larger less agile competitors. Since the companies launch back in 2008 Zinc and its team have won a number of high profile industry awards including, Best use of technology for its self service customer portal WeWantToSayYes.co.uk and again in 2016 for its voice recognition dialler platform, as well as being recognised for innovative use of technology Zinc is to date the only DCA to have won both best consumer and best commercial DCA.
Broad sector appeal, Zinc works with a variety of clients from a number of different sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly across these sectors due to our advanced on boarding processes which are designed to facilitate a comprehensive understanding of our clients business before commencing work with them.
When you work with Zinc nothing is taken for granted, we take the time to get to know you and your customers, the strategy we devise for you is unique to your business needs and evolves along with our partnership.
Customer focussed, Zinc has always worked with the belief that regardless of the current situation a customer finds themselves dealing with, that they are and will always remain a valued customer of our clients, this ethos means that Zinc works with its clients across a range of debt types and age. As well as working with clients on late arrears and aged debt accounts Zinc also works with a number of clients at very early stage arrears, often in a white label capacity carrying and representing the brand name of some of the UK’s biggest names.
Investing in our people, we are a professional services business working to a very high set of standards which are regulated by the Financial Conduct Authority, and as member of the highly regarded Credit Services Association we are committed to ensuring that all of our people work to the very highest of standards. Training and Development play a key role in the working lives of all employees at all levels, Training does not end once induction is completed but is ever present throughout the working environment.
Quality assurance plays a key function in all that we do at Zinc; QA touches all parts of our business and is covered with our three line of defence and backed up via our own internal audit team and separate compliance functions.
Zinc Groups senior management team consists of some of the most experienced and well regarded professionals in the industry, with over a 150 years combined experience in the world of financial receivables and business process outsourcing.
*All calls are recorded for training and monitoring purposes.
Complete Credit Consultancy Limited (Part of the Zinc Group Ltd) is Authorised and Regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006
If you are unhappy with any aspect of the service that you have received from the Zinc Group our complaints process is explained here