Our Solutions
Self-Service Solutions
We offer customers the ability to self-service their account online, via a secure customer portal, where they can undertake a variety of actions, these can be set at an account or a client level, customers can check their balance, make a payment, undertake a financial review, and check their current arrangement or update their details.
Digital Customer Service
Our digital capabilities allow us to offer customers a wide variety of ways to interact with us as well as offering extensive MI and quality assurance tools, customers can contact via our omni channel route, using two-way SMS, email, and web chat with out of hours chat bot. Our digital voice capabilities offer an advanced dialler capability which incorporates voice recognition technology for QA and training purposes.
Business Process Solutions
As part of our solutions, we have both the capability and experience to work with clients via business process outsourcing, delivering both front end customer engagement acting under our client’s brand umbrella as well as providing back-office functions which are key to enhanced customer experience
Vulnerable Customer Solutions
The challenges facing many customers in today’s world are vast and often complicated, causing a rise in the number of customers who are falling into a “Vulnerable” category, Zincs “Safe-Harbour” brand is a standalone unit dedicated to assisting customers who have fallen into this particular set of circumstances.
Sectors we work in
Banking
Telecoms
Utilities
Customer Service
Insurance
Total Staff
Years Trading
