Business Process Outsourcing – End to end full customer life cycle service provision via clients own or Zinc IT platforms based on best fit solution
Digital Operations – Digital by design operational delivery and operating model, supported with best-in-class telephony-based services.
Industry Expertise – Deep industry expertise in financial services, energy, water, telecommunications and insurance allows us to customise the solution to deliver the right outcomes for clients and customers
Omni-Channel – Truly multi-channel, Zinc develops its own digital channel assets that put the interaction choice in the hands of customers
Specialist People – With over 100 years of collective industry experience across our Board, our people are led by experts in collections and recoveries customer engagement.